All orders are processed within 24-48 hours unless otherwise stated. Custom wig orders may require additional processing time depending on the level of customization. Typical time for creation is 7-10 business days after placing your order.

Due to the nature of hair products and hygiene standards, all sales are final. We do not offer refunds or exchanges once an order has been processed or shipped. Please ensure all order details are correct before completing your purchase.

No. All custom wigs and customized services are non-refundable and non-exchangeable because they are made specifically according to the client's selections.

We are not responsible for lost, stolen, or damaged packages once they have been shipped. If your package is lost or damaged during transit, please contact the carrier directly to file a claim.

Please double-check your shipping address before placing your order. If an incorrect address is provided, the customer will be responsible for any additional shipping fees required to resend the package. Please reach out as soon as possible.

Yes. However, we are not responsible for customs duties, taxes, or fees associated with international shipments.

We have zero tolerance for credit card fraud. By completing a purchase, you confirm that you are the authorized user of the payment method used during checkout. Fraudulent transactions will be reported and handled accordingly.